Privacy Policy
October 2023
Roket Cloud is a property of IndiQus Technologies Pvt. Ltd.
- This Privacy Policy is an elaborative description of how Service Provider collects, shares and/or processes the personal data that is shared by individuals or organisations and also serves as an explainer on the privacy related rights pertaining to personal data.
- This Privacy Policy is applicable to all users of the Service Provider website, Service Provider’s Customers who avail Service Provider’s Services, its vendors, persons/individuals who participate in any marketing/recruitment activities, events etc. hosted by Service Provider and also to all persons/stakeholders who are involved in any transaction with Service Provider where there is any use/collection/sharing of Personal Information. (hereinafter collectively referred to as the ‘User’, ‘you’, ‘your’)
- Indiqus Technologies Private Limited and its subsidiaries and affiliates (“Service Provider,” “we,” “us,” “our,”) are committed to protecting the privacy of all Users. This Privacy Policy (“Policy”) describes Service Provider’s privacy practices as well as individuals’ choices regarding use, access and correction of Personal Information.
- This Privacy Policy has been signed in conjunction with the Terms of Service The capitalised terms not defined here will have the same meanings as provided in the Terms of Service.
Definitions:
- “Personal Information” means any information that relates to a natural person, which either directly or indirectly, in combination with other information available with a Service Provider, is capable of identifying such User. It includes any information or an opinion from which the User is reasonably identifiable, such as your name; customer account information like username and password; email address; contact number and complete address.
- “Non-Personal Information” is information that is related to the user but does not personally identify the user. Non-personal Information includes information that has been modified by aggregating, anonymizing or de-identifying such information in order to remove or hide any Personal Information.
The personal data that Service Provider collects about the User:
- Service Provider collects information during User’s interactions with Service Provider, whether through business related interactions or online, including through Service Provider’s websites that is necessary to conduct its business, to provide the Services to the Customers, as part of business operations and optimisation of its Service offerings.
| During Registration | For Profile Completion | During KYC | For Billing | For Technical Support |
| Organisation name | Company website | Identification proof | Billing address | First name |
| Primary contact first name | Primary address | Address proof | Country | Last name |
| Primary contact last name | Country | State | ||
| Primary email | State | City | Country code | |
| Country code | City | Postal code | Contact no. | |
| Primary contact no. | Postal code | Taxation type | ||
| Taxation ID | ||||
| Billing cycle | ||||
| Bill date | ||||
| Currency | ||||
| Billing type |
Personal Information obtained from other sources
- Personal Information can be collected through Third Party Integrations or Third Party Sites and Services (collective “Third Party Sources”). These Third Party Sources may have their own terms and policies, and your use of them will be governed by those terms and policies. Any information that Third Party Sources collect, store and process from you will be subject to such Third Party Source’s terms of service, privacy notice, or similar terms, and will not be subject to our Privacy Policy or Data Processing Addendum. Therefore, please evaluate and ensure you trust each Third Party Source. Each Third Party Source is solely responsible for providing all support, maintenance and technical assistance to you with respect to their services (including their interoperation with Services). We don't control Third Party Sources, and we’re not liable for Third Party Sources for any transaction you may enter into with them, or for what they do. You agree that we may, at any time and in our sole discretion, and without any notice to you, suspend, disable access to or remove any Third Party Source. We’re not liable for any such suspension, disabling or removal, including without limitation for any loss of profits, revenue, data, goodwill or other intangible losses, or business disruption, costs or expenses you may incur or otherwise experience as a result (except where prohibited by applicable law).
- If you use a Third Party Source (such as Google or Facebook) to register for a customer account: the Third Party Source may provide us with your Third Party Source account information on your behalf, such as your name and email address (we don’t collect or store passwords you use to access Third Party Source). Your privacy settings on the Third Party Source normally control what they share with us. Please make sure that you are comfortable with what they share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the Third Party Source.
- If you use a Third Party Source such as payment gateway processors: we may obtain limited information about your payment card from our payment processor, such as the last four digits and the expiration date. Please see such payment gateway’s privacy statement for information about how they use and process your payment information.
- If you use a Third Party Source such as Third Party Integrations: Our Services may allow Customers to integrate with Third-Party Integrations. To take advantage of this feature, Business may need to authenticate, register for or log into such Third-Party Integrations through the Services or on the websites of their respective providers. When a Customer connects Third-Party Integrations through the Services, or enables linking between Third-Party Integrations and the Services, we will only collect relevant information (such as authentication tokens) to enable such linkage between the Third Party Integrations and the Services. When a Customer enables the Services to link with Third-Party Integrations, the Third-Party Integrations may provide us with access to certain information that Customer may have provided to the Third-Party Integrations and we will use, store and disclose such information in accordance with this Privacy Policy and the rules the Customer sets at the backend to govern the linking. Please remember that the manner in which Third-Party Integrations use, store and disclose your information is governed by the policies of such Third-Party Integrations, and we shall have no liability or responsibility for the privacy practices or other actions of any Third-Party Integrations that may be enabled within the Services.
How do we collect Personal Information about you
Generally, Service Provider collects personal information related to employees, Customers and their employees and representatives when they decide to interact with us, or avail services or express an interest or apply for a position. The kind of data that Service Provider collects and/or has visibility/access to, depends solely on the context and the nature of User’s interaction with Service Provider and in case of Service Provider’s Customers, the nature service offering that such Customer avails from Service Provider. Service Provider does not solicit and/or collect any sort of Personal Information that is irrelevant/not necessary for the provision of Services to the User.
Purposes for which Service Provider may collect the personal data belonging to the User and the rationale behind such collection:
Service Provider uses personal information only where required for specific purposes. The following table serves as an explainer for the purpose for which Service Provider collects/uses of the personal data belonging to the User and the rationale behind such collection/use:
Purpose/Instance |
Rationale |
Managing Service Provider’s contractual and/or employment relationship with the User and to provide technical and customer support. |
Necessary for the performance of a contract to which User is a party. |
Recruitment. |
As an employer, Service Provider collects User’s personal information in order to manage and carry out the recruitment process and User’s employment with Service Provider. |
Facilitating communication with the User |
To ensure proper communication within the organisation. This kind of collection includes collection of basic contact information of relevant stakeholders. |
Operating and managing Service Provider business operations. |
To ensure the proper functioning of Service Provider business operations and optimise Service Provider service offerings. |
Complying with legal requirements. |
This is a legitimate purpose as Service Provider is bound by and is subject to all applicable laws and legal mandates. |
Monitoring User’s use of Service Provider systems (including use of Service Provider website ). |
To avoid compliance related issues and protecting the standards of Service Provider service offerings, ensuring that they meet the legal requirements and industry standards. |
Improving the security and functioning of Service Provider website, networks and information. |
To ensure that User receives an excellent user experience and Service Provider networks and information are secure. |
Undertaking data analytics, i.e. applying analytics to business operations and data to describe, predict and improve business performance within Service Provider and/or to provide a better user experience. |
To ensure the proper functioning of Service Provider business operations and optimise Service Provider service offerings. |
Marketing Service Provider products and services to User. |
To ensure the proper functioning and growth of Service Provider business operations and to promote our Services and send you tailored marketing communications about products, services, offers, programs and promotions and measure the success of those campaigns. However, any kind of collection for this purpose will be subject to User’s consent and privacy rights. |
Customers billing address, email address, and telephone numbers and prospective Customers’ information |
For performance of contract. |
Purposes for which Service Provider may share personal data belonging to the User
- Service Provider shares the User’s personal data with the User’s consent and/or to carry out any transaction and/or provide any service that the User has authorised or requested. Service Provider also shares any such personal data with its wholly owned subsidiaries and affiliates whenever necessary, to optimise Service Provider’s service offerings.
- Further, Service Provider may also share User’s personal data with its vendors/suppliers/third parties wherever necessary on strict need to know basis, ensuring that such parties are bound by the privacy principles detailed herein and are bound by strict confidentiality obligations.
- Lastly, Service Provider shares personal data when required by applicable laws/legal mandates and/or in order to respond to any legal process, including but not limited to protection of the rights and property of Service Provider and its customers.
Security of your Information:
- Service Provider is committed to protecting its User’s personal data. Service Provider has put in place safeguards including appropriate technologies, policies, and contractual arrangements, so that the data that Service Provider possesses about the Users is protected from unauthorised access and improper use.
- The safeguards Service Provider have put in place to protect User’s personal data include the following Technical and Organisational Measures:
Network and Information Security
Service Provider maintains a variety of physical, electronic, and procedural safeguards to protect personal information. Customers should be aware that the Service Provider has no control over the security of other sites on the Internet that they might visit, interact with to buy the products or services.
Customers should keep the user name, password or other access information safe to protect against unauthorised access to account information and services. And customers must adopt strong passwords that others may not guess easily.
User's rights pertaining to its personal data and privacy:
Subject to applicable laws, all Users have the following rights:
- Right to obtain information regarding the processing of personal information and access to the personal information which Service Provider holds.
- Please note that there may be circumstances in which Service Provider is entitled to refuse requests for access to copies of personal information as per applicable laws. In particular, information that is subject to legal professional privilege will not be disclosed other than to Service Provider affiliates/subsidiaries and as authorised by such affiliates/subsidiaries.
- Right to request Service Provider to correct any personal information if it is inaccurate or incomplete.
- Right to request Service Provider to erase personal information in certain circumstances. Please note that there may be circumstances where Service Provider may erase personal information but Service Provider is legally entitled to retain it.
- Right to object to, and request that Service Provider restricts, its processing of personal information in certain circumstances. Again, there may be circumstances where the User objects to, or asks Service Provider to restrict, it's processing of personal information but Service Provider is legally entitled to refuse that request.
- Right to withdraw consent, although in certain circumstances it may be lawful for Service Provider to continue processing without User consent if permissible under law.
- And any other rights that User may hold as the owner of such data as per Applicable Laws.
Content
- All hosting services provided by Service Provider may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Indian law is prohibited. This includes, but is not limited to copyrighted material, trade secret, material in our opinion is obscene, not in public interest, opposed to public policy or is an invasion of privacy of any person or entity.
- All cloud and hosting services provided by Service Provider shall be used by the Customer for lawful purposes only, and as per the Applicable Laws (including but not limited to privacy laws). Transmission, usage, storage, or presentation of any information, data or material in violation of applicable laws including the ‘banned contents’ is strictly prohibited. Please see the Acceptable Use Policy for more details.
Materials and Products
- We will exercise no control whatsoever over the content of the information passing through the network or on the Customer's websites.
- We make no warranties or guarantees of any kind, whether expressed or implied for the Service provided and also disclaims any warranty of merchantability or fitness for particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non- deliveries or service interruptions or gaps by any cause or errors or omissions of the Customer.
- Service Provider is not responsible for any loss, erasure, or corruption of Customer's data or files whatsoever unless agreed otherwise
- Use of any information obtained by way of Service Provider is at the Customer's own risk, and we specifically deny any responsibility for the accuracy or quality of information obtained through our services.
Changes to this Privacy Policy
Service Provider reserves the right to amend, alter, or modify this Privacy Privacy Policy at any time in its sole and absolute discretion. Any amendment or modification is effective when posted on public domain and any use of Service Provider services after the posting of a modification or amendment will be considered deemed acceptance of those modifications.
Age Restrictions
The Website and the Services are not designed for or directed at individuals under the age of eighteen (18) or minors otherwise defined under local law or regulation. Service Provider will not intentionally collect or maintain information about these individuals. If the user believes that the service provider may have collected Personal Information from someone under the age of 18 or from a minor as may be otherwise defined in your country, please let us know using the methods described in this Privacy Policy. Service Provider will then take appropriate measures to investigate and, if found to be true, delete that information.
Cookie Policy
At roket.cloud, we strive to honour the privacy and security of any data we collect from visitors using our website, whilst we act as a personal data fiduciary under Applicable Laws. Our website uses cookies, in combination with pixels, local storage objects, and similar devices (collectively, “cookies” unless otherwise noted) to distinguish you from other users of the website. This helps us provide you with a good experience, improve our service, and to personalise ads and content to you while you use the website.
This Cookie Policy describes the types of the cookies we use on the website and our purposes for using them.
Cookie Definitions
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device, which is like computer memory. This helps deliver users with the most relevant web experiences for his/her benefits.
- First and third-party cookies: whether a cookie is 'first' or 'third' party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by our website domain).
- Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.
- Persistent cookies: these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
- Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
What Cookies Do We Use and Why?
Generally, the website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience in terms of relevance, performance, security, and usability when you browse the website and also allows us to improve it. The cookies we may use on the website may be categorised as follows:
- Strictly necessary
- Performance
- Functionality
- Targeting
Some cookies may fulfil more than one of these purposes.
- 'Strictly Necessary' cookies let you move around the website and use essential features like secure areas. Without these cookies, we cannot provide the requested services. We use these Strictly Necessary cookies to:
- Identify you as being logged in to the website and to authenticate you
- Make sure you connect to the right service on the website when we make any changes to the way it works
- For security purposes
- Make sure you connect to the right service on the website when we make any changes to the way it works
If you prevent these cookies, we can't guarantee how the website or the security on the website will perform during your visit.
- 'Performance' cookies collect information about how you use the website, e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how the website works, understand the interests of our users and measure the effectiveness of our advertising purposes to deliver the most relevant offerings to you. We use performance cookies to:
- Carry out web analytics: Provide statistics on how the website is used
- Perform affiliate tracking: Provide feedback to affiliated entities that one of our visitors also visited their site
- Obtain data on the number of users of the website that have viewed a product or service
- Help us improve the website by measuring any errors that occur
- Test different designs for the website
Some of our performance cookies are managed for us or by third parties committed to deliver the best experiences for your needs.
- 'Functionality' cookies are used to provide services or to remember settings to improve your visit or sessions within the website. We use 'Functionality' cookies for such purposes as:
- Remember settings you've applied such as layout, text size, preferences and colours
- Remember if we've already asked you if you want to fill in a survey
- Remember if you have engaged with a specific component or list on the website so that it won't repeat
- Show you when you're logged in to the website
- To provide and show embedded video content
Some of these cookies are managed for us by third parties
- ‘Targeting' cookies are used to track your visit to the website, as well other websites, apps and online services, including the pages you have visited and the links you have followed, which allows us to display targeted ads to you on the website. We may use targeting cookies to:
- Display targeted ads within the website.
- To improve how we deliver personalised ads and content, and to measure the success of ad campaigns on the website.
When do we require your consent
All cookies require your consent. We request your consent before placing them on your device. You can give your consent by clicking on the appropriate button on the banner displayed to you. If you do not wish to give consent or wish to withdraw your consent to any cookies at any time, you will need to delete, and block or disable cookies via your browser settings; see below for more information on how to do this. Please note that disabling these cookies will affect the functionality of the website, and may prevent you from being able to access certain features on the website.
How to Delete and Block our Cookies
Most web browsers allow some control of most cookies through the browser settings. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit the website.
Changing your Cookie Settings.
The browser settings for changing your cookies settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari
Correcting and updating your Personal Information
You may request to review, correct, delete or otherwise modify any of the personal information that you have previously provided to us through our website and Services. If you have registered for an account with us, you may generally update your user settings, profile, organisation's settings or event registration by logging into the applicable Services with your username and password and editing your settings or profile. To update your billing information, please contact your account representative or the customer service team for the applicable Service. Requests to access, change, or delete your information will be addressed within a reasonable timeframe. If you are an employee of a Customer, you may also wish to contact your system administrator for assistance in correcting or updating your information.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Privacy Policy on this page and informing your via the registered email address provided to us. You are advised to review any updated Privacy Policy for any changes. Changes to this Privacy Privacy Policy are effective when they are posted on this page and notified to you,
Inquiries or Complaints
If you have a question, grievance or complaint about this Privacy Policy or our information collection practices, please contact our grievance officer as per the below mentioned details:
Name: Sunando Bhattacharya
Email id: sunando@indiqus.com
Registered Office Address: A-24/9 Mohan Cooperative Industrial Estate, New Delhi 110044
We will investigate the matter and are committed to resolve any privacy concerns that you may have.
Service Provider commits to resolve complaints about the user’s privacy and its collection or use of your Personal Information in accordance with this Privacy Policy and any applicable Indian laws.